Questions & Answers
Frequently asked
Everything you need to know before your forever flowers arrive.
How long will it take to receive my order?
We deliver in 1–4 business days within Canada and the US. International orders take 4–7 business days.
Do you offer same-day delivery?
We don't offer same-day delivery, because each flower is handmade with care to ensure the highest quality. Thank you for understanding!
Can I make custom orders?
Absolutely! Send us an email or message us on any social media platform — we guarantee a response in under 8 hours.
How do I track my order?
We'll send you an email as soon as your order is dispatched, including a tracking link.
Will my bouquet actually last forever?
With normal care, yes — our chenille stem flowers don't wilt, fade, or need water. Just keep them out of direct sunlight and away from moisture to keep the colour vivid for years.
What's your return or exchange policy?
If something arrives damaged or isn't what you expected, reach out within 7 days of delivery and we'll make it right — see our Refund Policy page for full details.